Effective Date: 13 July 2026 DTS Telecoms & Services (Pty) Ltd ("DTS", "we", "our", or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our products and services. We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

1. Information We Collect

We may collect the following types of personal information:

Personal Information

• Full name
• Company name
• Email address
• Telephone number
• Physical or postal address
• Job title

Business Information

• Company details
• Service requirements
• Technical information provided during support requests

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Time and date of access
• Referral website
• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Respond to enquiries
• Provide quotations
• Deliver products and services
• Provide technical support
• Process service requests
• Improve our website and services
• Send service-related communications
• Send marketing communications (only where permitted or with your consent)
• Comply with legal and regulatory obligations
• Protect against fraud and cybersecurity threats

3. Lawful Basis for Processing

We process personal information where it is necessary to:

• Fulfil a contract
• Comply with legal obligations
• Protect legitimate business interests
• Obtain your consent where required by law

4. Sharing Your Information

We do not sell your personal information. Your information may be shared with trusted third parties where necessary to provide our services, including:

• Internet service providers
• Telecommunications providers
• Cloud hosting providers
• Microsoft 365 service providers
• Payment processors
• Security vendors
• Delivery partners
• Professional advisers
• Regulatory authorities where legally required

All third parties are required to protect your information appropriately.

5. Cookies

Our website may use cookies to:

• Improve website performance
• Remember user preferences
• Analyse website traffic
• Enhance user experience

You can configure your browser to refuse cookies, although some website features may not function correctly.

6. Data Security

We take appropriate technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Theft
• Misuse
• Alteration
• Disclosure
• Cyber attacks

Security measures may include:

• Secure servers
• Firewalls
• Encryption
• Antivirus protection
• Access controls
• Regular security monitoring

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Meet contractual obligations
• Comply with legal requirements
• Resolve disputes
• Maintain business records

When information is no longer required, it will be securely deleted or anonymised where appropriate.

8. Your Rights

Subject to applicable law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where legally permissible
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator of South Africa

Requests may be subject to verification of identity.

9. Third-Party Websites

Our website may contain links to external websites. DTS Telecoms & Services (Pty) Ltd is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our website and services are intended for business use and are not directed at children under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or our business practices. The latest version will always be published on this website.

12. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us: DTS Telecoms & Services (Pty) Ltd Email: info@dtservices.co.za (replace with your official email address if different) Phone: [Your Contact Number] Website: www.dtservices.co.za (replace if different)

13. Information Regulator (South Africa)

If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator (South Africa). Website: https://www.justice.gov.za/inforeg/